Web Survey Bibliography
Workplace Web surveys are increasingly used with - or instead of - print surveys to measure employee motivation, program effectiveness, and staff promotion. But few companies embracing them are aware of a fundamental problem: The same question posed on the Web and in print can yield very different answers. Five types of problems can undermine the validity and reliability of Web surveys: 1. Response rates for Web surveys can be as much as 80% lower than those for their print counterparts. 2. Poorly designed Web surveys usually produce implausibly favorable responses. 3. In the workplace, printed surveys and Web surveys usually attract distinctly different respondents. 4. Web surveys tend to elicit responses that are "clipped" - they artificially compress the range between the high and low scores. 5. Web surveys almost always reshuffle rankings of scores. Solutions to these problems are discussed.
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Web survey bibliography (4086)
- Around the World Wide Web in 80 Ways: How Motives for Going Online are Linked to Internet Activities...; 2003; Johnson, T. J., Kaye, B. K.
- Comparing On-Line and On-Paper Responses to an Employee Satisfaction Survey; 2003; Stone, G. E.
- Express: A Web-based technology to support human and computational experimentation; 2003; Yule, P., Couper, M. P.
- An Evaluation of the Semiautomatic Login Procedure to Control Web Survey Access; 2003; Heerwegh, D., Loosveldt, G.
- Web site design benchmarking within industry groups; 2003; Kim, S.-E., Shaw, T., Schneider, H.
- Identifying key factors affecting consumer purchase behavior in an online shopping context; 2003; Park, C.-H., Kim, Y.-G.
- Using Web Surveys To Reach Community College Students: An Analysis of Response Rates and Response Bias...; 2003; Sax, L. J., Gilmartin, S. K., Hagedorn, L. S., Lee, J. J.
- Internet Recruiting: The Effects of Web Page Design Features; 2003; Braddy, P. W., Foster Thompson, L., Wuensch, K. L., Grossnickle, W. F.
- An Experimental Comparison of Computer-Mediated and Face-to-Face Focus Groups; 2003; Underhill, C., Olmsted, M. G.
- Exploiting Hyperlinks to Study Academic Web Use; 2003; Wilkinson, D., Thelwall, M., Li, X.
- Who Participates and Why?; 2003; Weber, L. M., Loumakis, A., Bergman, J.
- Utility of Web-based assessment of patient satisfaction with endoscopy; 2003; Harewood, G. C., Wiersema, M. J., de Groen, P. C.
- We seek them here, we seek them there. How technical innovation in mixed mode survey software is responding...; 2003; Macer, T.
- Costs and benefits of improving response rates for a hard-to-reach population; 2003; Teitler, J. O., Reichman, N. E.,
- Humanizing self-administered surveys: experiments on social presence in web and IVR surveys; 2003; Tourangeau, R., Couper, M. P., Steiger, D. M., de Rouvray, C.
- Web Surveys as Part of a Mixed-Mode Strategy for Populations That Cannot Be Contacted by E-Mail; 2003; Schonlau, M., Asch, B. J., Du, C.
- Web Survey's Hidden Hazards; 2003; Morrel Samuels, P.
- Using pencil and paper, Internet and touch-tone phones for self-administered surveys: does methodology...; 2003; Knapp, H., Kirk, S. A.
- IMRO Online Survey Satisfaction Research: A Pilot Study of Salience-based Respondent Experience Modeling...; 2003; MacElroy, B., Gray, Mi.
- Validations in Web-based Surveys; 2003; Crawford, S. D., Peytchev, A.
- Use and non-use of clarification features in web surveys; 2003; Tourangeau, R., P., Couper, M. P., Conrad, F. G., Baker, R. P.
- Online versus postal data collection methods: an examination of issues and a comparison of results; 2003; Adam, S., McDonald, H.
- Assessing Response Rates And Nonresponse Bias In Web And Paper Surveys; 2003; Sax, L. J., Gilmartin, S. K., Bryant, A. N.
- Asking Comparative Questions: A Comparison Of Three Wording Strategies; 2003; Liu, K.
- It's Only Incidental: Effects of Response Format in Determining Behavioral or Event Occurrence; 2003; Lafond, C. R., Smith, M. R., Behnke, C. S., Thomas, R. K.
- Achieving high response rates on web-based surveys of post-secondary students; 2003; Nichols, L. B., Ghadialy, R.
- Design implementation of a Multimode Web Survey; 2003; Wine, S. J., Cominole, M. B., Carwile, D. S., Perry, K.
- Partnering with a Newspaper to Assess Community Opinion Online; 2003; Downs, E. P., Lindley, A. M.
- Implementing a Web Survey Administration System at the GAO; 2003; Feldesman, A. G.
- Using Internet-Based Surveys With Physicians, What Works and What Doesn't Work; 2003; Schneiderman, M., Thran, S., Adams, C., Lerner, B.
- Exploring Online Survey Metodologies: Who are the Respondents and How to Get them to respond; 2003; Wolter-Warmerdam, K., Gardinali, A. P., Wong, R.
- Using RGI (Respondent Generated Interval) to gather factual information in a web survey; 2003; Lusinchi, D.
- Can What We Don’t Know (about “Don’t Know”) Hurt Us?: Effects of Item Non-response...; 2003; Krosnick, J. A., Behnke, C. S., Lafond, C. R., Thomas, R. K.
- Survey Administration Effects? A Comparison of Web-Based and Traditional Written Self-Administered Surveys...; 2003; Bandilla, W., Bosnjak, M., Altdorfer, P.
- What They See Is What We Get: Response Options for Web Surveys; 2003; Couper, M. P., Tourangeau, R., Conrad, F. G., Crawford, S. D.
- Web Survey Design: Comparing Static and Interactive Survey Instruments; 2003; Nyiri, Z., Clark, L. R.
- Comparing Web-Based Survey Methods with other Approaches: An examination of health knowledge, opinion...; 2003; Greiling, K. A., McCarrier, P. K., Stringer, M. C.
- The role of issue involvement in UK public attitudes to the single European currency; 2003; Roberts, E. C.
- Partipation in Online Surveys: Results from a Series of Experiments; 2003; Kiniorski, A. K., R.Smith, M. R.
- Does Order Really Make a Difference? The Impact of Respondent and Question Characteristics on Response...; 2003; O'Neill, G.
- The Advent of internet surveys for political research: a comparison of telephone and internet surveys...; 2003; Berrens, R. P., Bohara, A. K., Jenkins-Smith, H. C., Silva, C. L., Weimer, D. L.
- The Global Digital Divide: A Sociological Assessment of Trends and Causes; 2003; Drori, G. S., Jang, Y. S.
- On-line qualitative market research: Interviewing the world at a fingertip; 2002; Scholl, N., Mulders, S., Drent, R.
- A lesson model: Using the Web for research; 2002; Grant, S.
- Willingness to Pay for Organic Foods: A Comparison between Survey Data and Panel Data from Denmark ; 2002; Millock, K.; Hansen, L.G.; Wier, M.; Andersen, L.M
- Item Nonresponse: Distinguishing between don't Know and Refuse; 2002; Pamela J. Shoemaker, Martin Eichholz and Elizabeth A. Skewes
- The Differential Effects of Face-to-Face and Computer Interview Modes; 2002; Cooley, P. C.; Des Jarlais, D.C.; Gribble, J.; Newman, J.C.; F.; Paone, D.; Turner, C. F.
- Group decision making in a multiple criteria environment: A case using the AHP in software selection; 2002; Lai, V.S., Wong, B.K., Cheung, W.
- Cognitive Laboratory Experiences : On Pre-testing Computerised Questionnaires; 2002; Snijkers, G.
- Methodological Issues In Web-based Research; 2002; Duffy, M. E.